Phone Templates

Customize phone messages sent by Auth0 workflows using phone templates.

Emails sent as part of Auth0 workflows each have a corresponding email template which determines the email’s from address, subject, message body, and more.

After you configure an external phone provider, you can modify phone templates to customize your phone messages.

Text message templates support Liquid, an open-source templating language that extends the functionality of HTML. Liquid lets you:

• Dynamically populate variables with data, like replacing {{ user.name }} with the user’s name
• Implement logic, like if/else statements
• Modify data with filters for string and array manipulation, math operators, and more

You can enable, disable, and customize phone templates on the phone templates page of the dashboard.

Available phone templates

The following is a summary of available phone templates:

Phone template name	Description
Blocked Account	Alerts the customer that their account has been blocked as a result of suspicious activity.
Change Password	Sends the customer their password change code.
One Time Password - Enrollment	Sends the customer the verification code for one-time password (OTP) enrollment.
One Time Password - Verify	Sends the customer the verification code for one-time password (OTP) verification.