How to Block and Unblock Users as a Tenant Administrator

Control a user’s ability to log in to your application by adding or removing tenant administrator blocks.

Tenant administrators can block users to prevent them from accessing applications (and unblock them to allow access again).

If a blocked user tries to log in to an application, they are redirected from the application with the error message “user is blocked” in the URL.

Add tenant administrator blocks

To add a tenant administrator block using the Auth0 Dashboard:

1. Go to the Dashboard > User Management > Users.
2. Select the name of the user you want to block.
3. On the Details tab, next to Block user, select Block.

This option is also available in the … menu to the right of the user’s name.

To add a tenant administrator block using the Management API, use the Update a User endpoint (PATCH /users/{id}) to set the user’s blocked attribute to true.

Remove tenant administrator blocks

When a tenant administrator blocks a user, the block does not expire automatically. A tenant administrator must unblock the user to restore their access to applications.

Brute-force protection blocks are handled separately from tenant administrator blocks. Learn more about removing brute-force protection blocks.

To remove a tenant administrator block using the Auth0 Dashboard:

1. Go to the Dashboard > User Management > Users.
2. Select the name of the user with the tenant administrator block.
3. On the Details tab, next to Block user, select Unblock.

This option is also available in the … menu to the right of the user’s name.

To remove a tenant administrator block using the Management API, use the Update a User endpoint (PATCH /users/{id}) to set the user’s blocked attribute to false.

If you use the Management API to reset a user’s password, it also removes tenant administrator blocks.

Learn more

• Manage User Access to Applications